سياسة الاستبدال والاسترجاع

Return and Exchange Policy 1- Without prejudice to the provisions of the contractual and statutory warranty, and due to the nature of Mystique Morsels Bakery products being fresh, quickly spoiling sweets prepared specifically 24 hours before the event, the consumer has no right to exchange the product after receipt, except in the case of a manufacturing defect or an error in the order by the store. 2- In the event of a confirmed error by the store or a defect in the product, the conditions for completing the exchange are: - Notify the store within two hours of receipt. - The product must be in its original condition and not have consumed more than a small part for verification. - The store has the right to inspect the product or request clear photos before approving the exchange. - If the error is proven to be from the store, the store bears the full cost of the exchange. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on a special request or according to specifications set by the consumer (such as writing a name, modifying ingredients, customizing the design), except in the case of a defect or non-compliance with the agreed specifications. 2- If the reason for the request is a change of mind after starting the preparation of the product. 3- If damage appears in the product due to poor preservation or storage after receipt. 4- If the product was not kept refrigerated according to the attached instructions. 5- If the order was not received on the specified date. Return Policy 1- Without prejudice to the provisions of the contractual and statutory warranty, and since our products are fresh, quickly spoiling food prepared upon request 24 hours before the event, the consumer has no right to return the product or cancel the contract after receipt. 2- The order can be canceled and the full amount refunded at least 48 hours before the delivery date. 3- If cancellation is requested less than 48 hours before the delivery time, the store has the right to deduct the cost of raw materials and preparations that have already begun. 4- If a defect or error is proven to be from the store, the customer will be compensated with either a replacement or a refund, depending on the case. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on a special request or according to specific specifications of the consumer. 2- If the product was received without an immediate note of a problem within the specified period. 3- If damage appears due to poor preservation or storage after receipt. 4- If the reason for the request is a change of mind or disinterest in the product after starting preparation. At Mystique Morsels Bakery, we are committed to providing fresh products of the highest quality, and we prioritize transparency and fairness in dealing with all our valued customers.